Frequently Asked Questions
Everything you need to know about our premium denim and service.
How do I find the right fit in Citizens of Humanity denim?
Each product page features a detailed 'Size & Fit' guide including specific measurements for rise, inseam, and leg opening. Since we use premium fabrics ranging from 100% cotton to high-stretch blends, we recommend checking the fabric composition to determine if you should size up or down.
What is your return policy for online orders?
We accept returns of unworn, unwashed, and unaltered merchandise with all original tags attached within 30 days of the ship date. Please note that items marked as Final Sale are not eligible for return or exchange.
How should I care for my denim to ensure longevity?
To maintain the integrity of the wash and fit, we recommend washing your jeans sparingly. Wash inside out in cold water with a mild detergent and hang to dry. Avoid the dryer, as high heat can break down the elastic fibers in stretch denim.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of your order. Delivery times typically range from 5 to 10 business days.
Can I modify or cancel my order after it has been placed?
Our team works quickly to process and ship orders. Once an order has been placed, we have a very limited window to make changes. Please contact our customer service team immediately, and we will do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as modern payment solutions including PayPal, Apple Pay, and Klarna for interest-free installments.